We want you to have the best experience with Premiere and this is gonna help. It’s like a “check engine” light on your dash - you can keep driving, but something is wrong.Īdobe is being much more proactive in identifying bad drivers and noting them in the System Compatibility Report, so a system that passed yesterday may flag a driver today if something new was identified. Theyll recommend that you call Dell support. You may not be experiencing this crash now, but the problem exists. Call Intel support at (916) 377-7000, tell them that your system manufacturer (Dell) wont make updated graphics drivers available for the i7-6560U, and that you need at least version 24.20.100.6286, that the drivers on the page you linked didnt work, and ask them to provide you a ticket number. If the System Compatibility Report is suddenly telling you you need to update a driver, it means we’ve identified a potential crash that can be caused by a bug in the driver you’re using. Premiere Pro uses the full capability of the hardware, and a bug in the driver may not be noticeable for other tasks, but could be causing a crash in Premiere. In support and engineering, we’ve determined that a very high rate of crashes are driver-dependent. There is the option to click “continue anyway” but do so at your own risk, particularly when the issue is a driver issue. This new feature will tell you if your system has a known problem with your system. Something to note on the new System Compatibility Report I copied this text from a FB group written by Karl Lee Soule (Sr Technical Sales Manager Adobe). GLSL Version: 1.20 NVIDIA via Cg compilerįound 2 devices supporting GPU computation. No capability restrictions detected - adding device to listįound OpenCL device Name: Quadro K620M supportsSSG: 0įound OpenCL device Name: Intel(R) HD Graphics 5500 supportsSSG: 0 Location PCI bus 0, device 2, function 0.Status This device is working properly.Video Processor Intel® HD Graphics Family. Les pilotes sont fournis par Intel ou par le fabricant de votre ordinateur. La mise à jour vers la version 100.6286 ou ultérieure du pilote est vivement recommandée. La version actuelle de votre pilote d’affichage Intel peut entraîner des problèmes de stabilité et de performances. The reccomanded driver is older and obwiously not supported by Lenovo W520s.īy the way Prcc2019 work perfectly with the same hardware config and also Ae,BR & Photoshop2020 Works fine with the, NVIDIA Quadro K620M v.26.ġ. Good mornig, i get following issue with Premiere cc2020 in combination with a NVIDIA Quadro K620M and Intel(R) HD Graphics 5500.
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